Due to ongoing safety measures and restrictions in place, there is a slight delay in our production process. Your order will be sent within 10 working days. Thank you for your ongoing patience during this time.

DELIVERY 

As our ongoing commitment to decreasing overproduction in the fashion industry all Hunza G Swimwear is made to order. Once your swimwear has been made, we send it to you via DHL Express. The below timings are an indication of how long it will take to reach you once it has left us. For more information on our sustainable and ethical production process, head to the Sustainability Page on our site.

UK

DHL Express – £5.00 (next day*)

Europe

DHL Express – £15.00 (next day**)

International 

DHL Express – £25.00*** (US & APAC takes 2-3 working days, AUS takes 6-7 working days)

Russia

Hunza G are now shipping to Russia! Please find T&C’s below.

Please note, items shipped to Russia are not eligible for returns. 

DHL Express – £25*** (2-3 working days)

Hunza G/ DHL Terms and Conditions English version

Hunza G теперь отправляет товары в Россию!

Пожалуйста, прочитайте T&Cs ниже.

Обратите ваше внимание на то что товары, отправленные в Россию, не подлежат возврату.

DHL Express – 25 фунтов стерлингов*** (2-3 рабочих дня).

Hunza G/ DHL Terms and Conditions Russian version

 

*As every item is made to order, we do not provide a guaranteed next day delivery. We do send all our items via DHL Express, so as soon as your order has left us, it will arrive with you the next day if UK or EU based.

** Remote EU locations may take longer

***Prices displayed do not include any relevant import duties and tax

Please note, as every customer is a priority to us we are unable to expedite orders. We do ask you to place your orders with this in mind.

 

DHL EXPRESS ON-DEMAND DELIVERY

You will receive a notification from DHL EXPRESS ON-DEMAND DELIVERY (DHL ODD) once your order has been shipped. ODD will provide you with email/SMS updates about your shipments progress and estimated delivery date/time.

When the shipment doesn’t fit your schedule the 100% free service enables you to choose the time and place of delivery, giving you maximum flexibility and greater control over your shipment. Just add your mobile number and email address at the checkout to receive these On-Demand Delivery Options .

DHL ON-DEMAND DELIVERY offers the following free delivery options:

RETURNS

Should you need to return your item(s), you have 28 days from receiving your order to arrange your return. Items must include the original tag and hygiene label. Returns will not be processed if your item(s) has been worn.

Please follow the steps below to return your item(s):

          1. Email returns@hunzag.com to request a DHL return label. Please include your name and order number. 
          2. Pop your item in a package (you can reuse the original packaging), include the return form below, and attach the DHL label to the front of the package.
          3. Drop your parcel at your nearest DHL collection point, or arrange for collection using the account number on your return label. The account name is Anglestar Ltd, our umbrella company.
          4. Your refund will be processed within 2 working days of us receiving your parcel. Funds will be returned via PayPal. If you did not pay using a PayPal account, funds may take an extra day to be processed and returned (the cost of your original shipping will then be deducted from your refund to cover shipping and returns processing). 

We prefer that items are returned to us via our own service so that they are protected and insured. If you are located within the EU, returns can be made using any secure means but we may not accept liability. If returning from overseas you must use our DHL returns system, failure to comply may result in lost parcels and parcels held due to customs. 

Please email returns@hunzag.com if you intend to do this and send your item(s) to the following address:

Hunza G, RETURNS

53 Great Titchfield Street

London, W1W 7PJ

ARRANGING A COLLECTION FOR YOUR RETURNS

Once our customer service team has issued you with a returns label, you must arrange a convenient time for DHL to collect your parcel. You can do this by calling 08442480844.

FAULTY GOODS

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. If you believe your item is faulty, please email returns@hunzag.com with your name, order number, and supporting imagery (if relevant). We are not able to fix or replace items over 6 months old.

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