Amending my order

We are unable to cancel orders once they have been placed. If you'd like to cancel your order please wait for it to arrive and return it using the pre-paid DHL label included in your order.

We are unable to change your delivery address once your order has been shipped. If you would like to change your address, please contact DHL through their Express On-Demand Delivery service.

We do not offer exchanges. If you would like a different colour or style, please use our return service and place a new order for the correct item.

Customer Service

If your question isn't answered by browsing our product pages or FAQs, please contact our customer care team at customercare@hunzag.com.

As we are a small team, please allow up to 48 working hours for a response. We thank you for your patience.

Delivery

Once you’ve placed your order your swimwear will be sent out within 2-5 working days.


Shipments are sent via DHL Express, as per the below transit times:
• UK – next working day (if ordered before 1pm UK time)
• US – 1-2 working days
• Australia – 2-3 working days
• Rest of World – 2-3 working days


You will receive an email from DHL once your order has been shipped. This will contain your item’s tracking information. 

Delivery costs £8 to an address in the UK, and £25 to Europe and Rest of World.

For EU orders, prices include all relevant import duties and taxes. This means you won’t need to pay anything extra to receive your item.

For Rest of World orders, prices do not include relevant import duties and taxes. Do ensure you are aware of this when placing your order, as we are unable to reimburse you. 

More information can be found on our Returns & Shipping page here.

Due to our current set-up we are unable to guarantee a delivery date. Please bear this in mind when placing your order.

Unfortunately, we do not offer an in-person collection service.

You will receive a tracking number from DHL when your order has been shipped. You are able to track your order here.

If you have any queries about your delivery once it has been shipped, please refer to the email you receive from DHL Express On-Demand Delivery for all queries and guidance.

International delivery times are approximate, as there may be some situations which cause delays to your delivery which are beyond our control.

If you think your delivery time is taking longer expected, feel free to contact our Customer Service team via the pop up below.

Items sent to international shipping addresses may be subject to customs import tax, and is not something that is managed by us. We are therefore unable to reimburse any costs.

If you return your item, you will not receive a refund for import duties.

If you are concerned we would recommend raising this issue with DHL so they can explain the charges further. 

Please note, we cover all import duties and taxes for EU shipping addresses only.

If a shipment is sent back to us as the customer refuses to pay relevant import duties and taxes on receipt, we will deduct the return shipping fee from the final refund.

You will receive a notification from DHL EXPRESS ON-DEMAND DELIVERY (DHL ODD). ODD will provide you with email/SMS updates about your shipments progress and estimated delivery date/time.

When the shipment doesn’t fit your schedule the 100% free service enables you to choose the time and place of delivery, giving you maximum flexibility and greater control over your shipment.

DHL ON-DEMAND DELIVERY offers the following free delivery options:

• Deliver my package on Another Day: Scheduled delivery

• Deliver my package to Another Address: Alternate Delivery to work or family.

• Deliver my Package at a Safe Place: Authorise Shipment Release.

• Deliver my package with Neighbour: Leave with neighbour, reception or guard.

• Deliver my package at a DHL Service Point: Hold for Collection.

• Request my Hold My Package: Vacation hold safekeeping up to 30 days.

ODD gives you full control and lets you never miss your delivery. Flexible and convenient, just add your mobile number and email address at our checkout to receive these options free of charge.

Issues with my item

If you believe there is a fault with your swimwear, or you have received the wrong item, please contact our Customer Service team via customercare@hunzag.com, quoting your order number. 

Out of Stock

We consistently restock our collections and best-selling styles.

The best way to stay up to date is to sign up to notifications on the individual product page. This way, you will be emailed as soon as we restock.

Packaging

All our items are shipped in biodegradable packaging, made from recyclable polythene and biodegradable under the influence of oxygen, heat and light. The usual time to degrade is approximately eighteen months.

Check with your local council if they recycle polythene, or visit https://www.recyclenow.com to find your nearest recycling point.

Payment

You can buy our swimwear in GBP, USD, EUR or AUD. You can change the site’s currency option by heading to the top right hand corner of the site.

We accept payments via Paypal, Mastercard, American Express or Visa.

Product Care

Please see our Care Instructions Page for further information.

Returns

All items bought directly from www.hunzag.com can be returned within 30 days of purchase free of charge. Please ensure all labels and hygiene tags are still in place – we are only able to process a refund if the swimwear is returned to us in the same condition as it was sent out.

For all customers, please use the pre-paid returns label sent out with your original order. You can find your nearest DHL Collection Point by following the link here.

Please note, items shipped to Russia or Brazil are not eligible for returns. 

Our returns are processed every day but can take longer to reach us if coming back from the US or outside the EU, so please be patient but feel free to contact Customer Service if you haven’t received your refund within 7 working days.

The date the refund appears in your account depends on your bank - if you have a specific enquiry we recommend to contact your bank.

Sizing & Coverage

Our 'One Size Fits Most' method is suitable for a UK size 6 - 14/16, depending on desired fit.

Our swimsuits work well over a baby bump, and post baby, as the material will stretch as your body adapts, and return to your desired shape afterwards.  

Our swimwear is made out of one of two materials, our Signature Crinkle or our Nile Fabric. The Nile is our new sporty, more structured, dynamic, ribbed fabric.

Please note, that our styles in the Nile Fabric come up slightly smaller than in our Signature Crinkle. We recommend the Nile for those wanting a slightly leaner fit.

For fuller bust support, we recommend the Gigi or Xandra Bikini; and the Square Neck Swim or Domino Swim. Please refer to our product page for more information on the fit and imagery.

For lighter chest support, we recommend bandeau styles, such as the Ariel Bikini, the Jean Bikini, and the Gloria Bikini. For swimsuits, we'd go for the Audrey Swim or Pamela Swim. Please refer to our product page for more information on the fit and imagery.

The bottoms on our Ariel, Jean, Nancy and Xandra Bikinis are all our classic style, providing medium bottom coverage.

The Gloria bottoms provide the same classic coverage, with tortoiseshell hoop detailing.  

The Gigi Bikini bottoms are our new, cheekier bottoms, providing minimal coverage.

The cut on the Square Neck Swimsuit, Domino Swimsuit and Pamela Swimsuits is all the same on the bottom.

Special Request

We are unfortunately not able to offer separates, as all our bikinis are made as a set.

Sustainability

Hunza G’s production process begins and ends locally in the UK, amidst a small group of individuals passionate about quality knit fabrics and considered swimwear construction. Our crinkle fabric is knit in a local mill in the Midlands, dyed thereafter, then processed and dried before being sent to our Central London studio where each garment is cut and made. 

Each piece is hand-cut and finished, limiting any possible dead-stock fabric and unsold finished garments. This is in part to ensure we do our best to decrease overproduction within the fashion industry on both a brand and consumer level. We resourcefully produce small run-off quantities of headbands and scrunchies with small cuttings of excess fabric – reducing wastage and providing a long-lasting alternative.

More information on our commitment to brand sustainability and ethical production can be found on our site here.

Translucent Fabric

Please bear in mind that White, Blush and Bubblegum Crinkle, and White Nile, may become slightly translucent when wet.

Warranty

Our swimwear warranty period is 6 months. We feel this is more than enough time for you to feel happy with your product.

During the 6 month warranty period, you are able to return your item to us if it is deemed faulty and we will fix it for you. Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note, general wear and tear is not considered to be faulty. After this, we are unable to process a faulty item complaint.

If you can’t find the answer you’re after in our FAQs, feel free to get in touch with us via our the pop up below.

Many thanks,

The Hunza G team x