My Order

We do have a limit of 4 products in one order to reduce the amount of tax and duties our customers have to pay.

Customers will receive a unique 10% discount code which can be used on their first purchase with us. This code will not be valid for other customers.

If you are having trouble using a discount code at checkout, please reach out to customercare@hunzag.com, with the discount code.

Unfortunately we are unable to amend an order once it has been placed.

We are sorry to hear you have yet to receive an order confirmation email. In this instance, please check your junk.

If you still can't find your order confirmation, please reach out to customercare@hunzag.com.

Delivery

We offer an express shipping service with DHL. Orders placed before 2pm (UK time) Monday - Friday will be delivered next working day. Any orders placed after this time will be received within 1-2 working days. 

We do not offer click and collect.

International orders will arrive within 3-10 working days, depending on the selected delivery option.

Please head to our Delivery Page for a breakdown of our shipping services and costs.

After placing your order, you will receive additional delivery options to fit in with your schedule. This may include changing the delivery date, leaving in a safe place, with a neighbour or holding whilst you are on vacation. The options available will depend on the carrier.

Please be aware that in changing your delivery options, you accept total responsibility for the parcel and the liability will no longer be with Hunza G. 

Please refer to the tracking number shared in your shipping confirmation email.

For UK customers track your order here.

For all International Customers track your order here.

International delivery times are approximate. There may be some situations which cause delays to your delivery which are beyond our control.

If you think your delivery time is taking longer expected, feel free to contact our Customer Care team by emailing customercare@hunzag.com. If urgent, please call us on 02076311655.

Customs clearance is completely beyond our control, as are any delays resulting from inspections by the customs authorities.

As only the recipient of the package can make an inquiry with the local customs authorities, for any details regarding the process and its due date, we kindly ask you to contact them directly using the tracking reference number provided in your dispatch confirmation email.

Payment

We accept all major debit and credit cards such as Visa, MasterCard, American Express and other payments methods such as PayPal.

During the checkout process, the supported payment methods are displayed.

You can complete your purchase in your local currency by changing the shipping destination and local currency in the top right hand corner.

If you require a copy of your invoice, please contact our Customer Care team at customercare@hunzag.com, quoting your order number.

We are unable to make any changes to invoices.

We are required by law to indicate on all commercial invoices and official documents full and accurate details of the order including price.

Our system only allows one payment to be taken per order, so you are unlikely to have been charged twice for the same order.

If you believe you have been charged twice, please send us your order number to customercare@hunzag.com so we can investigate this further.

If you prepaid your duties & taxes at checkout, your order is covered by our ‘guaranteed landed shipping cost service’. This means you should not have to pay any further fees.

If you have received an invoice for additional charges, please reach out to customer care with a copy of the invoice - we will resolve this issue directly with our shipping partner.

If you have paid this invoice, please send us a copy of the receipt to customercare@hunzag.com and we will issue a full refund.

UK

All orders are inclusive of VAT, therefore you are not liable to any additional costs to receive your item.

International

EU, Switzerland, Norway, Australia, NZ, UAE - the final price you pay at checkout is inclusive of duties and taxes.

USA & Canada - you will be asked to pay local sales tax at checkout. Your order will not be liable for any additional duties upon receipt.

Rest of World - you will have the option of paying local tax and applicable duties at checkout. You will see applicable charges at checkout - if you do not choose to pay them upfront you will be asked to pay them on arrival.

Product Care

Please see our Care Instructions for further information on how to care for your Hunza G.

Please bear in mind that White, Blush and Bubblegum Crinkle, and White Nile, may become slightly translucent when wet.

To avoid colour transfer between your garments, please closely follow our Care Instructions and don't store wet/ damp products together. Colour transfer is not a manufacturing defect.

Whilst we do what we can to ensure the colours of our swimsuits are long lasting, please bear in mind that neon colours may fade over time. This is not a manufacturing defect.

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within 12 months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.

Our warranty does not cover goods purchased via third party retailers. Please contact them directly if you believe there is a manufacturing fault with your product.

Please note products are only considered under warranty if we are able to confirm original proof of purchase.

Please email customercare@hunzag.com quoting your original order number, with supporting imagery of the swimsuit attached.

Returns

Please see below for instructions on how to send back your return.

Please note, we have two return portals - one for UK customers, and another for international. These are not interchangeable, so please check your shipping address carefully.

UK Customers

Please process your return via our UK Returns Portal using the guidance below:

- Head to the following link to start your return 

- Enter your Order ID and email address

- Select the product to be returned and the relevant return reason

- A returns label will be created, which will be downloadable and emailed to you

- Head to the following link to find your local DHL Drop off point 

- Under 'Select the service you require', select 'Do you have a parcel to return via DHL?'

- Enter your postcode in the following box and click on the red arrow

- You will then be able to view your nearest DHL Drop off point, with its relevant address and opening hours 

Please read the following guide for instructions on how to affix the DHL label securely to your package.

International Customers

Please process your return via our International Returns Portal using the guidance below:

- Head to the following link to start your return 

- Enter your Order ID and email address

- Select the product to be returned and the relevant return reason

- Select the return shipping method

- A returns label will be created, which will be downloadable and emailed to you

Please follow the instructions within the portal on how to drop off your return, as this will vary by country 

All items bought directly from www.hunzag.com can be returned within 45 days of purchase free of charge*.

Please ensure all labels and hygiene tags are still in place – we are only able to process a refund if the swimwear is returned to us in the same condition as it was sent out. Please note, we do not accept liability for goods returned using any method other than Hunza G's return service. We do not currently offer exchanges.

*Some customers living in remote locations won't have access to our return carrier accounts. In this instance, we are unable to offer you a pre-paid return and you will need to return the shipment using an alternative method. You can check whether there is a DHL drop off point near you by following this link.

We do not offer exchanges. If you would like a different colour or style, please use our free return service and place a new order for the correct item.

Prepaid duties and taxes are forwarded to your local customs authority and therefore, are non-refundable. As only the recipient of an order can claims these fees back, please contact your local customs office directly with copies of the returns paperwork.

Please note that returned orders can take up to 14 business days for the funds to credit back to your original payment method as the below steps need to be followed:

1- Shipping time to arrive back to our warehouse
2- Processing and inspection for refund approval
3- Authorization to finance department to issue refund
4- It can take up to 7 business days for the funds to credit back to your payment method once our finance department process the refund.

Should your refund not be processed within the 21 business days, please send us the tracking number for the returned package so that we can investigate further.

General

Gift Cards are available to purchase in all currencies here.

At this point, we are unfortunately unable to offer customised messaging in our gift cards. We would therefore recommend sending the gift card to yourself first.

Please note discount codes cannot be applied to a gift card purchase. All Gift Cards must be used within 1 year of purchase.

We consistently restock our collections and best-selling styles. The easiest way to stay up to date is to sign up to restock notifications on the product page.

If you wish to mix and match bikini styles, please shop our Separates Collection.

Please head to our Sustainability Page for more information on our commitment to brand sustainability and ethical production.

Our 'One Size Fits Most' method is suitable for a UK size 6 - 16, depending on desired fit.

Our swimsuits work well over a baby bump, and post baby, as the material will stretch as your body adapts, and return to your desired shape afterwards.  

Our swimwear is made out of one of three materials, our Signature Crinkle, fine knit Prene, or ribbed Nile Fabric.

Please note, that our styles in the Nile Fabric come up slightly smaller than in our Signature Crinkle. We recommend the Nile for those wanting a slightly leaner fit.

Please refer to our Style Guide for styling and fit advice.

If your question isn't answered by browsing our product pages or FAQs, please email customercare@hunzag.com or Monday - Friday, 9.30am - 5.30pm you can contact us via Live Chat (click the widget at the bottom of this page).

Many thanks,

The Hunza G team x