Amending My Order

Unfortunately we are unable to amend the order once it has been placed. If you'd like to cancel your order, please email customercare@hunzag.com as soon as possible with your order number. Please note that an order cancellation cannot be guaranteed - it is up to our team to investigate whether it has been shipped or not and let you know the feasability.

We do not offer exchanges. If you would like a different colour or style, please use our free return service and place a new order for the correct item.

Customer Service

If your question isn't answered by browsing our product pages or FAQs, please contact our customer care team at customercare@hunzag.com.

If urgent, please call us on 02076311655 (Option 1). Please allow up to 24 working hours for a response.

Delivery

UK Orders

Next Working Day (for orders placed before 1pm GMT). Orders placed after 1pm GMT will be shipped out the next day.

Please note DHL does not deliver on weekends.

International Orders

3-10 working days, depending on your location.

Please head to our Delivery Page for a breakdown of our shipping costs.

We offer UK next working day delivery on all orders placed before 1:00pm GMT*.

Please note we are unable to offer next day delivery on International shipments.

*Orders placed before 1:00pm GMT Monday to Thursday will be delivered next day. Orders placed on a Friday before 1:00pm GMT will be delivered the following Monday. All orders placed on a Friday after 1.00pm GMT, Saturday or Sunday will be delivered the following Tuesday. Please note this only applies to England, Scotland & Wales excluding Highlands and Islands.

We do not offer an in-person collection service.

Please refer to the tracking number shared in your shipping confirmation email.

For UK customers track your order here.

For all International Customers track your order here.

International delivery times are approximate, as there may be some situations which cause delays to your delivery which are beyond our control.

If you think your delivery time is taking longer expected, feel free to contact our Customer Service team by emailing customercare@hunzag.com. If urgent, please call us on 02076311655 (Option 1).

UK Customers

All orders are inclusive of VAT, you will therefore not be liable to any additional costs to receive your item.

International Customers

EU, Switzerland, Norway, Australia, NZ, UAE - the final price you pay at checkout is inclusive of duties and taxes.

USA & Canada - you will be asked to pay local sales tax at checkout. Your order will not be liable for any additional duties upon receipt.

Rest of World - you will have the option of paying local tax and applicable duties at checkout. You will see applicable charges at checkout - if you do not choose to pay them upfront you will be asked to pay them on arrival.

Customs clearance is completely beyond our control, as are any delays resulting from inspections by the customs authorities.

As only the recipient of the package can make an inquiry with the local customs authorities, for any details regarding the process and its due date, we kindly ask you to contact them directly using the tracking reference number provided in your dispatch confirmation email.

If you prepaid your duties & taxes at checkout, your order is covered by our ‘guaranteed landed shipping cost service’, meaning that you should not have to pay any further fees.

a) If you have not paid the invoice for additional charges, please do not – we will resolve the issue directly with our shipping partner.

b) If you have paid this invoice, please send us a copy of the receipt to customercare@hunzag.com and we will issue a full refund.

Flexible Delivery

After placing your order, you will receive additional delivery options to fit in with your schedule. This may include changing the delivery date, leaving in a safe place, leaving with a neighbour or holding whilst you are on vacation. The options available will depend on the carrier. Please be aware that in changing your delivery options, you accept total responsibility for the parcel and the liability will no longer be with Hunza G. 

Gift Cards

Gift Cards are available to purchase in all currencies here.

Please note discount codes cannot be applied to a gift card purchase. All Gift Cards must be used within 1 year of purchase.

Invoice

We are unable to make any changes to invoices.

We are required by law to indicate on all commercial invoices and official documents full and accurate details of the order including price.

If you require a copy of your invoice, please contact our Customer Care team at customercare@hunzag.com, quoting your order number.

Out of Stock

We consistently restock our collections and best-selling styles. The best way to stay up to date is to sign up to notifications on the product page, as you will be emailed when we restock.

Packaging

All our items are shipped in biodegradable packaging, made from recyclable polythene and biodegradable under the influence of oxygen, heat and light. The usual time to degrade is approximately eighteen months.

Check with your local council if they recycle polythene, or visit https://www.recyclenow.com to find your nearest recycling point.

Payment

You can now complete your purchase in your local currency by changing the shipping destination and local currency in the top right hand corner.

We accept all major debit and credit cards such as Visa, MasterCard, American Express and other payments methods such as PayPal.

During the checkout process, the supported payment methods are displayed on screen.

Our system only allows one payment to be taken per order, so you are unlikely to have been charged twice for the same order.

If you believe you have been charged twice, please send us your order number to customercare@hunzag.com so we can investigate this further.

Product Care

Please see our Care Instructions further information.

Returns

Please see below for instructions on how to send back your return.

Please note, we have two return portals - one for UK customers, and one for all other customers. These are not interchangeable, so please check your shipping address carefully.

For all UK Customers, please process your return via our UK Returns Portal using the guidance below:

- Head to the following link to start your return 

- Enter your Order ID and email address

- Select the product to be returned and the relevant return reason

- A returns label will be created, which will be downloadable and emailed to you

- Head to the following link to find your local DHL Drop off point 

- Under 'Select the service you require', select 'Do you have a parcel to return via DHL?'

- Enter your postcode in the following box and click on the red arrow

- You will then be able to view your nearest DHL Drop off point, with its relevant address and opening hours 

Please read the following guide for instructions on how to affix the DHL label securely to your package.

Some customers will have received a pre-paid DHL label in your order. This will replace steps 1-4 above. 

For International Customers, please process your return via our International Returns Portal using the guidance below:

- Head to the following link to start your return 

- Enter your Order ID and email address

- Select the product to be returned and the relevant return reason

- Select the return shipping method

- A returns label will be created, which will be downloadable and emailed to you

Please follow the instructions within the portal on how to drop off your return, as this will vary by country 

All items bought directly from www.hunzag.com can be returned within 45 days of purchase free of charge*. Please ensure all labels and hygiene tags are still in place – we are only able to process a refund if the swimwear is returned to us in the same condition as it was sent out. Please note, we do not accept liability for goods returned using any method other than Hunza G's return service. We do not currently offer exchanges.

*Returns from the EU cost £5, and will be deducted from your final refund. 

*Some customers living in remote locations won't have access to our return carrier accounts. In this instance, we are unable to offer you a pre-paid return and you will need to return the shipment using an alternative method. You can check whether there is a DHL drop off point near you by following this link.

Please note that returned orders can take up to 14 business days for the funds to credit back to your original payment method as the below steps need to be followed:

1- Shipping time to arrive back to our warehouse
2- Processing and inspection for refund approval
3- Authorization to finance department to issue refund
4- It can take up to 7 business days for the funds to credit back to your payment method once our finance department process the refund.

Should your refund not be processed within the 21 business days, please send us the tracking number for the returned package so that we can investigate further.

Sizing & Coverage

Our 'One Size Fits Most' method is suitable for a UK size 6 - 14/16, depending on desired fit.

Our swimsuits work well over a baby bump, and post baby, as the material will stretch as your body adapts, and return to your desired shape afterwards.  

Our swimwear is made out of one of three materials, our Signature Crinkle, our fine knit Prene, or our ribbed Nile Fabric.

Please note, that our styles in the Nile Fabric come up slightly smaller than in our Signature Crinkle. We recommend the Nile for those wanting a slightly leaner fit.

Please refer to our Style Guide for styling and fit advice.

Special Request

We are unfortunately not able to offer separates, as all our bikinis are made as a set.

Sustainability

Please head to our Sustainability Page for more information on our commitment to brand sustainability and ethical production.

Translucent Fabric

Please bear in mind that White, Blush and Bubblegum Crinkle, and White Nile, may become slightly translucent when wet.

Warranty

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within 12 months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.

Our warranty does not cover goods purchased via third party retailers. Please contact them directly if you believe there is a manufacturing fault with your product.

Please email customercare@hunzag.com quoting your original order number, with supporting imagery of the swimsuit attached.

If you can’t find the answer you’re after in our FAQs, feel free to get in touch with us via the pop up below.

Many thanks,

The Hunza G team x