Delivery & Returns

Delivery

UK next working day delivery on all orders placed before 1:00pm GMT* and express delivery on all international orders within 1 to 3 working days**

*Orders placed before 1:00pm GMT Monday to Thursday will be delivered next day. Orders placed on a Friday before 1:00pm GMT will be delivered the following Monday. All orders placed on a Friday after 1.00pm GMT, Saturday or Sunday will be delivered the following Tuesday. Please note this only applies to England, Scotland & Wales excluding Highlands and Islands.

**International delivery times may vary, particularly if shipments are subject to customs and duty procedures beyond our control. If you believe your parcel is taking longer than usual, please contact customercare@hunzag.com. 

You can see below cost and transit times for main destinations.

Please note that shipping times may vary subject to national holidays and bank holidays.

UK

Next Working Day

£8.00

USA

1-2 Working Days

£25 (prices exclude all duties and taxes***)

EU

2-4  Working Days

£25 (prices include all duties and taxes, including any import VAT due at entry point)

Rest of World

3-5  Working Days

£25 (prices exclude all duties and taxes***)

 

***Customs and import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.  Please note shipments into the United States valued above $800 will incur duties and taxes.

 

Undeliverable parcels

If unable to deliver a package according to your chosen delivery option it will automatically be returned to Hunza G.

Russia

Hunza G are now shipping to Russia! Please find T&C’s below.

Please note, orders sent to Russia are not eligible for returns. 

DHL Express – £25*** (2-3 working days – once it has been despatched)

Hunza G/ DHL Terms and Conditions English version

Hunza G теперь отправляет товары в Россию!

Пожалуйста, прочитайте T&Cs ниже.

Обратите ваше внимание на то что товары, отправленные в Россию, не подлежат возврату.

DHL Express – 25 фунтов стерлингов*** (2-3 рабочих дня).

Hunza G/ DHL Terms and Conditions Russian version

DHL On-Demand Service

You will receive a notification from DHL EXPRESS ON-DEMAND DELIVERY (DHL ODD) once your order has been shipped. ODD will provide you with email/SMS updates about your shipments progress and estimated delivery date/time.

When the shipment doesn’t fit your schedule this free service enables you to choose the time and place of delivery. Just add your mobile number and email address at the checkout to receive these options.

    Returns

    All items bought directly from Hunza G can be returned within 28 days of receiving your order, free of charge. Please ensure all labels and hygiene tags are still in place – we are only able to process a refund if the swimwear is returned to us in the same condition as it was sent out.

    Please always keep your return tracking number. This is the 10-digit number after WAYBILL on your label. 

    For all customers, please use the pre-paid returns label sent out with your original order. You can then either drop your parcel at your nearest DHL Collection Point, or call the DHL Collection Team who will arrange a home collection.  

      Please note, items shipped to Russia or Brazil are not eligible for returns. 

      Warranty

      Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within twelve months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. If you believe your item is faulty, please email customercare@hunzag.com with your name, order number, and supporting imagery (if relevant).