Returns

All items bought directly from www.hunzag.com can be returned free of charge*. Please ensure all labels and hygiene tags are still in place – we are only able to process a refund if the swimwear is returned to us in the same condition as it was sent out. Please note, we do not refund initial shipping costs incurred and do not accept liability for goods returned using any method other than Hunza G's return service. We do not currently offer exchanges.

Returns from the Burberry x Hunza G collection must include the matching scrunchie and cotton bag.

*Please note, some customers living in remote locations won't have access to our return carrier accounts. In this instance, we are unable to offer you a pre-paid return and you will need to return the shipment using an alternative method. You can check whether there is a DHL drop off point near you by following this link.

Our returns policy is 30 days* from the date of dispatch. Please note: we cannot accept returned items from multiple orders in the same package, they must be sent back individually. Only the items selected for return must be sent back, please do not return any items without selecting them in the returns portal.

Once your return has reached us, please allow up to 14 days for a refund to be processed by our team. You will be emailed once refunded.

For all UK Customers, please process your return via our Returns portal using the guidance below. Please note this will not work for customers outside of the UK. Please check your original delivery address before attempting to use the portal below.  

1. Head to the following link to start your return
2. Enter your Order ID and email address
3. Select the product to be returned and the relevant return reason
4. A returns label will be created, which will be downloadable and emailed to you
5. Head to the following link to find your local Royal Mail Drop off point
6. You will then be able to view your nearest Royal Mail Drop off point, with its relevant address and opening hours

For customers outside the UK, please process your return via our Returns Portal using the guidance below. Please note this will not work for UK customers. Please check your original delivery address before attempting to use the portal below.  

1. Head to the following link to start your return
2. Enter your Order ID and email address
3. Select the product to be returned and the relevant return reason
4. Select the return shipping method
5. A returns label will be created, which will be downloadable and emailed to you
6. Please follow the instructions within the portal on how to drop off your return, as this will vary by country

We do not accept Returns for the following:

• Gift Cards
• Items sold at a pop up event
• Any items with their tags removed
• Any items that have been worn
• Any items sold via a third party seller or stockist

Unfortunately, we currently do not offer exchanges.

If you need product advice, email our dedicated experts at productadvice@hunzag.com for personalised assistance with product details, sizing, features, or any other questions you may have.

We offer a generous twelve month warranty period for products that have either arrived with, or have developed, a manufacturing fault. Please contact customercare@hunzag.com with your original order number and images of the fault. Please note we do not accept responsibility for products purchased via third party retailers. 

Hunza G Returns

Savino Del Bene - London

610 River Gardens

North Feltham Trading Estate

Feltham

TW14 0RB

UK