Our returns policy is 45 days from the date you receive the order. Please note: we cannot accept returned items from multiple orders in the same package, they must be sent back individually. Only the items selected for return must be sent back, please do not return any items without selecting them in the returns portal.
Once your return has reached us, please allow up to 14 days for a refund to be processed by our team. You will be emailed once refunded.
For all UK Customers, please process your return via our Returns portal using the guidance below. Please note this will not work for customers outside of the UK. Please check your original delivery address before attempting to use the portal below.
- Head to the following link to start your return
- Enter your Order ID and email address
- Select the product to be returned and the relevant return reason
- A returns label will be created, which will be downloadable and emailed to you
- Head to the following link to find your local DHL Drop off point
- Under 'Select the service you require', select 'Do you have a parcel to return via DHL?'
- Enter your postcode in the following box and click on the red arrow
- You will then be able to view your nearest DHL Drop off point, with its relevant address and opening hours
- Please read the following guide for instructions on how to affix the DHL label securely to your package
For customers outside the UK, please process your return via our Returns Portal using the guidance below. Please note this will not work for UK customers. Please check your original delivery address before attempting to use the portal below.
- Head to the following link to start your return
- Enter your Order ID and email address
- Select the product to be returned and the relevant return reason
- Select the return shipping method
- A returns label will be created, which will be downloadable and emailed to you
- Please follow the instructions within the portal on how to drop off your return, as this will vary by country
