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Hunza G Careers

Hunza G is a British based sustainable swimwear brand, helmed by Creative Director Georgiana Huddart. Setting out to provide swimwear for all, a one-size inclusive approach with each item made in the UK reflects the brand’s ethos of sustainability and authenticity. Co-Founders Georgiana Huddart and Peter Meadows partnered in 2015 to launch the brand which since has seen exponential growth, stocked in the world’s largest retailers and continuing to see phenomenal online success.

US Customer Care Advisor

 Day to day

-        Building the customer experience framework for the brand: championing customer service and ensuring each and every customer has the best experience possible with Hunza G.

-        Solve all customer queries on Zendesk

-       Monitor and respond to customer reviews on TrustPilot

-        Consistently reviewing the customer service set up and strategy - facilitate development of customer engagement strategies to help improve customer retention.

-        Continuously accessing the product delivery process and managing the in house team to ensure that customer happiness and satisfaction is key to the business.

-        Reporting weekly and monthly on the customer service performance, highlighting key areas of improvement

-        Ensuring that customers are aware of changes in order processing times and any other changes that may affect their order, placing emphasis on a smooth customer journey.

-       Respond to customer care related Instagram DMs and comments in a timely manner via Dash Hudson.

Order fulfilment

-        Overseeing the internet sales process from order processing, to production management all the way through to fulfilment.

-        Tracking & monitoring order fulfilment with the warehouse to ensure all customer orders are being shipped successfully and on time.

-        Managing the ordering of any consumables necessary for online orders, ensuring the packing team are stocked with the necessary goods for fulfilling orders.

Online product focus

-        Working closely with the other teams to ensure new product launches are live on the website in time with seasonal launches and product deliveries.

-        Monitoring stock levels and liaising with in house teams to receive production to the relevant deadlines.

-        Data analysis – gathering internet sales data to see past and current trends.

-        Ensuring the website is up to date with any changes that may occur through development and seasonal changes

 Due to the evolving nature of our organization, this job description is not exhaustive. While this job description will be reviewed and updated periodically, the job holder may from time to time be required to carry out tasks which are not detailed in this document.

The ideal candidate

  • Strong written and verbal communication skills.
  • Experience of Zendesk, Shopify and Zedonk
  • Logistics experience advantageous
  • Ability to work in a fast paced environment as part of a small, growing and passionate team
  • Able to learn and implement the correct tone of voice to suit the brand across all customer facing platforms including phone
  • Highly organised and great attention to detail
  • The desire to learn and develop
  • Experience in handling logistics and delivery companies not essential, but an added advantage

Please send applications to: careers@hunzag.com

 

 

 

 

    35 - 37 Monmouth Street

    London

    The Hunza G Pop-up is back!

    35-37 Monmouth Street, London, WC2H 9DD

    Monday- Saturday: 10am - 7pm
    Sunday: 12pm-6pm

    If you would like to book a private appointment for styling and fit advice, Whatsapp or call us to book in: +447375287065

    Alternatively, you can email the store: kyle@hunzag.com

    Discover exclusive in-store-only styles, enjoy unique brand experiences and discover our iconic Original Crinkle™ in-person. 

    8402 Melrose Avenue

    Los Angeles

    Discover our latest collections, Original Crinkle™ and beachwear essentials. There will also be in-store exclusives and first 50 people get a gift to celebrate the opening. 

    8402 Melrose Avenue, West Hollywood, 90069

    Open Monday to Saturday: 11 am to 7 pm

    Sunday: 12pm to 6 pm