You can track your order easily using the tracking number and link shared in your shipping confirmation email.

You can also use the links below.

For UK customers:

Track your order sent with standard shipping here.

Track your order sent with express shipping here.

For International customers:

For all International Customers track your order here.

Product

We unfortunately cannot amend the products in an order that has already been placed.

Delivery

Should you need to change the delivery address, you can do so by using the tracking number provided, and amending the delivery address on the courier site. Please note that this will need to be actioned before the order is ‘out for delivery’.

We unfortunately can not amend the delivery type that is selected when the order is placed.

Cancellation

Changed your mind? Get in touch right away and we’ll do our best to update your order before it’s on its way.

Cancellations are not always possible, however we will do our best to help.

Please note, we have two return portals - one for UK customers, and another for international. These are not interchangeable, so please check your shipping address carefully.

You will need your Order ID and email address to complete your return.

UK Customers

Please process your return via our UK Returns Portal using the guidance below:

- Head to the following link to start your return
- Enter your Order ID and email address
- Select the product to be returned and the relevant return reason
- A returns label will be created, which will be downloadable and emailed to you
- Head to the following link to find your local DHL Drop off point
- Under 'Select the service you require', select 'Do you have a parcel to return via DHL?'
- Enter your postcode in the following box and click on the red arrow
- You will then be able to view your nearest DHL Drop off point, with its relevant address and opening hours

Please read the following guide for instructions on how to affix the DHL label securely to your package.

International Customers

Please process your return via our International Returns Portal using the guidance below:

- Head to the following link to start your return
- Enter your Order ID and email address
- Select the product to be returned and the relevant return reason
- Select the return shipping method
- A returns label will be created, which will be downloadable and emailed to you

Please follow the instructions within the portal on how to drop off your return, as this will vary by country.

Please note that returned orders can take up to 14 business days to be processed as the below steps need to be followed:

1 - Shipping time to arrive back to our warehouse
2 - Processing and inspection for refund approval
3 - Authorisation to our finance department to issue refund
4 - It can take up to 7 business days for the funds to be credited back to your payment method once our finance department processes your refund

Should your refund not be processed within the 21 business days, please send us the tracking number for the returned package so that we can investigate further for you.

With just a little care, your Hunza G will be with you through every stage of life.

After each wear, we recommend rinsing in cold water. You can then simply machine wash in warm water with a detergent and hang or lay flat to dry.

If you ever run into an issue, we’re here to help.

We are sorry to hear you have yet to receive an order confirmation email. In this instance, please check your junk.

If you still can't find your order confirmation, please reach out to customercare@hunzag.com.

We offer an express shipping service with DHL. Orders placed before 2pm (UK time) Monday - Friday will be delivered next working day. Any orders placed after this time will be received within 1-2 working days. 

We do not offer click and collect.

International orders will arrive within 3-10 working days, depending on the selected delivery option.

Please head to our Delivery Page for a breakdown of our shipping services and costs.

After placing your order, you will receive additional delivery options to fit in with your schedule. This may include changing the delivery date, leaving in a safe place, with a neighbour or holding whilst you are on vacation. The options available will depend on the carrier.

Please be aware that in changing your delivery options, you accept total responsibility for the parcel and the liability will no longer be with Hunza G. 

The delivery time on your order will depend on the shipping option you pick. Please use our Delivery Information page to find an option that is right for you and choose this option at checkout -  https://www.hunzag.com/pages/delivery-returns

If you have any questions regarding delivery, please reach out to our Customer Care team.

We accept all major debit and credit cards such as Visa, MasterCard, American Express and other payments methods such as PayPal and Klarna.

During the checkout process, the supported payment methods are displayed.

You can complete your purchase in your local currency by changing the shipping destination and local currency in the top right hand corner.

If you require a copy of your invoice, please contact our Customer Care team at customercare@hunzag.com, quoting your order number.

UK
All orders are inclusive of VAT, therefore you are not liable to any additional costs to receive your item.

International

EU, Switzerland, Norway, Australia, NZ, UAE - the final price you pay at checkout is inclusive of duties and taxes.

USA & Canada - you will be asked to pay local sales tax at checkout. Your order will not be liable for any additional duties upon receipt.

Rest of World - you will have the option of paying local tax and applicable duties at checkout. You will see applicable charges at checkout - if you do not choose to pay them upfront you will be asked to pay them on arrival.

All items bought directly from www.hunzag.com can be returned within 30 days of purchase free of charge*.

Please ensure all labels and hygiene tags are still in place – we are only able to process a refund if the swimwear is returned to us in the same condition as it was sent out. Please note, we do not accept liability for goods returned using any method other than Hunza G's return service. We do not currently offer exchanges.

*Some customers living in remote locations won't have access to our return carrier accounts. In this instance, we are unable to offer you a pre-paid return and you will need to return the shipment using an alternative method. You can check whether there is a DHL drop off point near you by following this link.

We do not offer exchanges. If you would like a different colour or style, please use our free return service and place a new order for the correct item.

Prepaid duties and taxes are forwarded to your local customs authority and therefore, are non-refundable. As only the recipient of an order can claims these fees back, please contact your local customs office directly with copies of the returns paperwork.

Please note that returned orders can take up to 14 business days for the funds to credit back to your original payment method as the below steps need to be followed:

1- Shipping time to arrive back to our warehouse
2- Processing and inspection for refund approval
3- Authorization to finance department to issue refund
4- It can take up to 7 business days for the funds to credit back to your payment method once our finance department process the refund.

Should your refund not be processed within the 21 business days, please send us the tracking number for the returned package so that we can investigate further.

Gift Cards are available to purchase in all currencies here.

At this point, we are unfortunately unable to offer customised messaging in our gift cards. We would therefore recommend sending the gift card to yourself first.

Please note discount codes cannot be applied to a gift card purchase. All Gift Cards must be used within 1 year of purchase.

We consistently restock our collections and best-selling styles. The easiest way to stay up to date is to sign up to restock notifications on the product page.

If you wish to mix and match bikini styles, please shop our Separates Collection.

Please head to our Sustainability Page for more information on our commitment to brand sustainability and ethical production.

Our 'One Size Fits Most' method is suitable for a UK size 6 - 16, depending on desired fit.

Our swimsuits work well over a baby bump, and post baby, as the material will stretch as your body adapts, and return to your desired shape afterwards.  

Our swimwear is made out of one of three materials, our Signature Crinkle, fine knit Prene, or ribbed Nile Fabric.

Please note, that our styles in the Nile Fabric come up slightly smaller than in our Signature Crinkle. We recommend the Nile for those wanting a slightly leaner fit.

Please refer to our Style Guide for styling and fit advice.