Delivery & Returns

DELIVERY

UK Orders:

Standard Delivery: £3.50 (Free when you spend over £200).

We now offer standard delivery in the UK with Royal Mail. Orders using this delivery method will be received within 2 -3 working days.

Express Delivery: £8.00

Express orders placed Monday - Friday by 3pm will be despatched the same working day. Any orders placed after this time will be despatched the following working day.

International Orders:

After you have received a shipment confirmation, your order will arrive within 3-10 working days, depending on the selected delivery option.

Destination	Express	Standard
UNITED STATES	$20 (USD)	$9.99
AUSTRALIA	$25 (AUD)	$10 (AUD)
CANADA	$25 (CAD)	-

Please note we are not currently shipping to Russia, Belarus or Ukraine.

After placing your order, you will receive additional delivery options to fit in with your schedule. This may include changing the delivery date, leaving in a safe place, leaving with a neighbour or holding whilst you are on holiday. The options available will depend on the carrier. Please be aware that in changing your delivery options, you accept total responsibility for the parcel and the liability will no longer be with Hunza G.

UNDELIVERABLE PARCELS

If unable to deliver a package according to your chosen delivery option it will automatically be returned to Hunza G and a refund processed, less the original shipping fee.

Taxes & Duties

International shipping charges will be calculated at checkout based on delivery country. All payable duties and taxes will be displayed at check-out and we guarantee no additional charges on delivery. Some regions may require duties and taxes to be prepaid before shipment, other regions may have the option to prepay or pay upon delivery. All additional charges will be displayed at checkout and nothing will be payable upon receipt.

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RETURNS

All items bought directly from www.hunzag.com can be returned within 45 days of purchase free of charge*. Please ensure all labels and hygiene tags are still in place – we are only able to process a refund if the swimwear is returned to us in the same condition as it was sent out. Please note, we do not refund initial shipping costs incurred and do not accept liability for goods returned using any method other than Hunza G's return service. We do not currently offer exchanges.

*Please note, some customers living in remote locations won't have access to our return carrier accounts. In this instance, we are unable to offer you a pre-paid return and you will need to return the shipment using an alternative method. You can check whether there is a DHL drop off point near you by following this link.

HOW TO RETURN

Our returns policy is 45 days from the date you receive the order. Please note: we cannot accept returned items from multiple orders in the same package, they must be sent back individually. Only the items selected for return must be sent back, please do not return any items without selecting them in the returns portal.

Once your return has reached us, please allow up to 14 days for a refund to be processed by our team. You will be emailed once refunded.

For all UK Customers, please process your return via our Returns portal using the guidance below. Please note this will not work for customers outside of the UK. Please check your original delivery address before attempting to use the portal below.

Head to the following link to start your return
Enter your Order ID and email address
Select the product to be returned and the relevant return reason
A returns label will be created, which will be downloadable and emailed to you
Head to the following link to find your local DHL Drop off point
Under 'Select the service you require', select 'Do you have a parcel to return via DHL?'
Enter your postcode in the following box and click on the red arrow
You will then be able to view your nearest DHL Drop off point, with its relevant address and opening hours
Please read the following guide for instructions on how to affix the DHL label securely to your package

For customers outside the UK, please process your return via our Returns Portal using the guidance below. Please note this will not work for UK customers. Please check your original delivery address before attempting to use the portal below.

Head to the following link to start your return
Enter your Order ID and email address
Select the product to be returned and the relevant return reason
Select the return shipping method
A returns label will be created, which will be downloadable and emailed to you
Please follow the instructions within the portal on how to drop off your return, as this will vary by country

EXCLUSIONS

We do not accept Returns for the following:

Gift Cards
Items sold at a pop up event
Any items with their tags removed
Any items that have been visibly worn
Any items sold via a third party seller or stockist

EXCHANGES

Unfortunately, we currently do not offer exchanges.

If you need product advice, email our dedicated experts at productadvice@hunzag.com for personalised assistance with product details, sizing, features, or any other questions you may have.

WARRANTY

We offer a generous twelve month warranty period for products that have either arrived with, or have developed, a manufacturing fault. Please contact customercare@hunzag.com with your original order number and images of the fault. Please note we do not accept responsibility for products purchased via third party retailers.

RETURN ADDRESS

Hunza G Returns

Savino DelBene - London

610 River Gardens

North Feltham Trading Estate

Feltham

TW14 0RB